Contact Us

Select a category below to view contact information. To find the nearest Salal branch, surcharge-free ATM, or shared branch location across the country, see Locations & Hours.

Speech and Hearing Assistance: TTY relay services can be reached by anyone dialing 711 from a telephone or TTY. The TRS operator can connect you with 800.562.5515 or 206.298.9394.

Personal

Call

24/7 Automated Telephone Banking
800.562.5515, option 1

Account Assistance
800.562.5515
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT

Open a New Account
800.562.5515
M–F: 9:30 a.m.–5:30 p.m. PT

Declined Debit Card
Domestic: 800.562.5515
International: 206.298.939 4
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT

Lost or Stolen Debit Card
800.562.5515
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT
888.241.2510 (After hours & weekends within U.S.)
909.941.1398 (After hours & weekends outside U.S.)

Report Fraud
800.562.5515
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT

Shared Branching Network
For basic account transactions such as balance inquiries and funds transfers.
888.837.6500

Mail

General Correspondence
PO Box 75029
Seattle, WA 98175-0029

Deposits
PO Box 7492
Carol Stream, IL 60197-7492

Secure Message
Log into Mobile or Online Banking to send us a secure message.

Non-Account-Related Inquiries
For the security of your accounts and identity, do not send personal or account information over email.

Credit Cards

Call

Billing and Account Questions
800.562.5515
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT

Declined Credit Card
Domestic: 800.562.5515
International: 206.298.9394
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT

Lost or Stolen Credit Card
800.562.5515
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT
888.241.2510 (After hours & weekends within U.S.)
909.941.1398 (After hours & weekends outside U.S.)

Mail

General Correspondence
PO Box 75029
Seattle, WA 98175-0029

Credit Card Payments
PO Box 7492
Carol Stream, IL 60197-7492

Make a Payment
See your payment options.

Personal and Vehicle Lending

Call

Billing and Account Questions
800.562.5515
M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT

Apply for a New Loan or HELOC
206.298.3494
M–F: 9:30 a.m.–5:30 p.m. PT

Mail

General Correspondence
PO Box 75029
Seattle, WA 98175-0029

Loan Payments
PO Box 7492
Carol Stream, IL 60197-7492

Make a Payment
See your payment options.

Payoff Requests
Requests for payoffs for Consumer Loans and HELOCs, along with a signed borrower’s authorization, can be emailed to ConsumerLoanServicing@SalalCU.org.

Home Loans

Call

New Home Loan Applications
Call us at 800.562.5515 ext. 1288
M–F: 9:30 a.m.–5:30 p.m. PT

Existing Home Loans and Servicing
800.562.5515 ext. 8909
M–F: 9:30 a.m.–5:30 p.m. PT

Mail

General Correspondence
PO Box 75029
Seattle, WA 98175-0029

Mortgage Payments
PO Box 7492
Carol Stream, IL 60197-7492

Make a Payment
See your payment options.

New Home Loan Applications
HomeLending@SalalCU.org

Existing Home Loans and Servicing
MortgageServicing@SalalCU.org

Mortgage Payoff Requests
Requests for payoffs, along with a signed borrower’s authorization, can be faxed to 206.299.9474 or emailed to MortgageServicing@SalalCU.org.

Investment Services

Contacts

Adrian A. Hedwig
CFS* Financial Advisor
206.607.3481
AdrianH.CFSinvest@SalalCU.org

Pano Bailey
CFS* Financial Advisor
206.826.7638
PBailey.CFSinvest@SalalCU.org

*Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (member FINRA / SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The credit union has contracted with CFS to make non-deposit investment products and services available to credit union members.